Insurance Service Supervisor

Descripción y detalle de las actividades

Primary Purpose:

Responsible for daily supervision, managing employee satisfaction, and coaching and developing their team while maintaining and growing a relationship between Company policyholders and independent agents.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

o Interview and select personnel

o Communicate to management regarding issues affecting the performance of the staff or customer satisfaction

o Continuously consider process improvements and implement best practices

o Ensure all critical operational metrics are achieved such as service levels, customer care, productivity standards, customer satisfaction scores

o Hold frequent development discussions

o Compile and conduct performance appraisals and checkpoint meetings

o Identify training needs and evaluates current training methods to maximize individual performance and unit flexibility

o Research and resolve escalated requests and or complaints from internal and external customers

o Coach and provide leadership in team, daily support to team members with issues; motivates others to excel

o Promote teamwork through consistency, reliability and group cohesiveness

o Effectively communicate within Policy Operations with other business partners and third parties, demonstrates managerial courage when communicating with Senior Leadership

o Review and report work volume and Operational results

o Back up unit personnel as needed

o Answer policy level requests such as policy and billing questions, cancellation requests, updating customer profiles, processing billing adjustments/drafts,and refunds

o Handle situations independent of a Manager with ability to resolve conflicts and empathize with customers

o Provide superior service by delivering a WOW experience for both independent agents and National General Insurance customers

Experiencia y requisitos

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

o High school diploma or general education degree (GED) required

o Fully bilingual in English and Spanish

o Demonstrate exceptional leadership, diplomacy,and coaching/mentoring skills

o Must possess effective verbal and written communication skills

o Proficient in Microsoft Office Suite (Word, Excel, Outlook)

o Ability to work independently as well as collaboratively in a team environment

o Ability to successfully complete HIPPA certification annually (Health)

o Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization

o Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns

o Demonstrated integrity within a professional environment

o Ability to adapt to new situations and learn quickly

o Ability to multi-task and manage several systems on a daily basis

o Demonstrates excellent problem solving and decision making skills

o High degree of dependability, motivation and flexibility

o Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines

Desired Skills:

o Associates or Bachelor Degree, or equivalent leadership experience

o Ability to type a minimum of 30 words per minute

o Demonstrates in-depth knowledge of structure, functions, flow, and procedures of Policy Operations

o Previous experience in insurance customer service with personal auto, commercial, motorcycle, recreational vehicle, accident and health, supplemental health, and/or homeowners products is preferred

Contact the seller

Warehouse And Logistic Supervisor

ago 2 monthsTiempo Completo