Credit Controller Analyst.

Descripción y detalle de las actividades

Poly (Plantronics) is a global leader in business and consumer audio communications. For more than 50 years, we’ve been driven by a single obsession to support our customers’ most important needs: experiencing and facilitating simple and clear communications while enjoying distraction-free environments.

Join our adventure!


Responsible of communicating the deal discount offers & credit details to our partners in a timely manner according to established processes and policies; enriching the partners experience with Poly.


• Tracks the deal opportunities approved in the pricing approval portal.

• Ensures that the approved opportunities are correctly integrated into the ERP system (Oracle)

• Communicates the partners and sales managers via e-mail the approved offers related to pricing incentives and their details.

• Address externa/internal escalations and Inquiries related to deal discount offers via phone conversation or written communication.

• Reports and escalates to the team manager any offer not created in the ERP system or any offer setup issue (models not included, incorrect period, etc)

• Communicates to the partners the deal discount claims credit details and not processed incentives.

• Works on addressing and/or escalating partner’s deal discount claims disputes.

• Works with internal teams on disputes resolution (sales, channel finance, shared service)

Experiencia y requisitos


• Unfinished Degree Bachelor’s degree in accounting, Business & Administration, International Business.

• Customer Service Oriented.

• 1 + years’ experience as a Customer Service Representative; Order Management, Collector or any Partner Facing Role.

• High Communication skills

• Detail Oriented

• Follow up & Tracking skills

• Organized and multi-tasking.

• Works under pressure.

Language Level:

• 90% English Spoken and Written is a MUST.

Computational Level:

• Medium level proficiency with Microsoft Excel.

• Oracle or SAP experience (Preferred)

• SFDC experience (Preferred)

What do we have to offer?

• Being part of a fun and supportive global team, going through a journey of globalization, which offers a lot of opportunity to learn and develop.

• Working in a global team of passionate professionals, truly making an impact on Poly’ success in the future.

Contact the seller