Continuous Improvement Customer Representative - Tijuana

Descripción y detalle de las actividades

Will be responsible in leading all the customer complains contributing towards improving customer experience by utilising cause root techniques and lean manufacturing improvements.

Main responsibilities:

-Make sure that the services meet all the quality requirements established from the quotation and negotiation with each client.

-Coordinate, discuss and solve quality problems raised by customers.

-Update customers in a timely manner on the status of quality problems or any request.

-Inform operational staff about customer comments and expectations about quality services.

-Prepare and update all necessary quality reports as required by customers.

-Train and guide the quality management team in the identification and development of problem solving methodologies to solve quality problems.

-Assist in the onboarding of new clients to avoid quality issues.

-Work with managers to improve the G Global Operations System (G-OS) based on the results of the audits.

-Address customer complains in a timely manner to ensure satisfaction.

-Work closely with the leadership of all areas that implement lean manufacturing culture to improve operative processes.

-Contribute to the Lean Manufacturing initiative to ensure that improvements are sustained and trained within the business.

-Organize Kaizen improvement events and Gemba walks promoting a excellence culture in all the services provided to our clients.

-Measure customer effort, satisfaction and analyze trends anticipating possible scenarios.

-Create, design operational processes based on Customer expectations.

Experiencia y requisitos


-Degree level in International Business, Logistics Engineering or similar discipline,

+4 years experience in a quality or continuous improvement area.

-Demonstrable knowledge of Lean and continuous improvement and quality tools.

-Visa valid to cross into the United States.

-Highly proficient in spoken and written English.

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