Continuous Improvement Customer Representative - Tijuana
Descripción y detalle de las actividades
Will be responsible in leading all the customer complains contributing towards improving customer experience by utilising cause root techniques and lean manufacturing improvements.
-Make sure that the services meet all the quality requirements established from the quotation and negotiation with each client.
-Coordinate, discuss and solve quality problems raised by customers.
-Update customers in a timely manner on the status of quality problems or any request.
-Inform operational staff about customer comments and expectations about quality services.
-Prepare and update all necessary quality reports as required by customers.
-Train and guide the quality management team in the identification and development of problem solving methodologies to solve quality problems.
-Assist in the onboarding of new clients to avoid quality issues.
-Work with managers to improve the G Global Operations System (G-OS) based on the results of the audits.
-Address customer complains in a timely manner to ensure satisfaction.
-Work closely with the leadership of all areas that implement lean manufacturing culture to improve operative processes.
-Contribute to the Lean Manufacturing initiative to ensure that improvements are sustained and trained within the business.
-Organize Kaizen improvement events and Gemba walks promoting a excellence culture in all the services provided to our clients.
-Measure customer effort, satisfaction and analyze trends anticipating possible scenarios.
-Create, design operational processes based on Customer expectations.
Experiencia y requisitos
-Degree level in International Business, Logistics Engineering or similar discipline,
+4 years experience in a quality or continuous improvement area.
-Demonstrable knowledge of Lean and continuous improvement and quality tools.
-Visa valid to cross into the United States.
-Highly proficient in spoken and written English.